Last Updated: July 2026
Welcome to MediGlow Store. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
We accept returns only if the following conditions are met:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is submitted within 7 days of receiving the order.
- The product remains unopened, unused, and in its original packaging with all seals intact.
- The original invoice or proof of purchase is provided.
For hygiene and safety reasons, opened or used health supplements, vitamins, skincare, and wellness products cannot be returned unless they were received damaged or incorrect.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used supplements
- Opened skincare or beauty products
- Products with broken safety seals
- Products damaged due to customer misuse
- Clearance, promotional, or discounted items (unless damaged)
- Gift cards
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Product Name
- Photos of the product
- Photos of the packaging
- Brief explanation of the issue
Our team will review your request and provide a replacement or refund if approved.
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- If Cash on Delivery (COD) was used, refunds will be made via bank transfer or another mutually agreed payment method.
Shipping charges are non-refundable unless the error was made by MediGlow Store.
5. Exchanges
We only replace products if they are:
- Damaged
- Defective
- Incorrectly shipped
We do not exchange products due to personal preference or change of mind.
6. Return Shipping
If the return is approved because of our mistake or a defective product, MediGlow Store will cover the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined above.
8. Health Disclaimer
Our products are dietary and wellness supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Customers are encouraged to consult a qualified healthcare professional before using any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.
9. Contact Us
For any refund, return, or exchange request, please contact our customer support team.
MediGlow Store
Email: support@mediglow.store
Website: https://mediglow.store
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (PKT)
10. Policy Updates
MediGlow Store reserves the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page with the revised effective date.
This policy is professional, suitable for an eCommerce health and wellness store, and covers the essential points customers expect before making a purchase. If you also need Privacy Policy, Terms & Conditions, or Shipping Policy pages, I can prepare those in the same professional style.
Refund & Return Policy
Last Updated: July 2026
Welcome to MediGlow Store. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
We accept returns only if the following conditions are met:
- The product is damaged, defective, or incorrect upon delivery.
- The return request is submitted within 7 days of receiving the order.
- The product remains unopened, unused, and in its original packaging with all seals intact.
- The original invoice or proof of purchase is provided.
For hygiene and safety reasons, opened or used health supplements, vitamins, skincare, and wellness products cannot be returned unless they were received damaged or incorrect.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used supplements
- Opened skincare or beauty products
- Products with broken safety seals
- Products damaged due to customer misuse
- Clearance, promotional, or discounted items (unless damaged)
- Gift cards
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Product Name
- Photos of the product
- Photos of the packaging
- Brief explanation of the issue
Our team will review your request and provide a replacement or refund if approved.
4. Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- If Cash on Delivery (COD) was used, refunds will be made via bank transfer or another mutually agreed payment method.
Shipping charges are non-refundable unless the error was made by MediGlow Store.
5. Exchanges
We only replace products if they are:
- Damaged
- Defective
- Incorrectly shipped
We do not exchange products due to personal preference or change of mind.
6. Return Shipping
If the return is approved because of our mistake or a defective product, MediGlow Store will cover the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined above.
8. Health Disclaimer
Our products are dietary and wellness supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Customers are encouraged to consult a qualified healthcare professional before using any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.
9. Contact Us
For any refund, return, or exchange request, please contact our customer support team.
MediGlow Store
Email: support@mediglow.store
Website: https://mediglow.store
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (PKT)
10. Policy Updates
MediGlow Store reserves the right to modify this Refund & Return Policy at any time. Any updates will be posted on this page with the revised effective date.
This policy is professional, suitable for an eCommerce health and wellness store, and covers the essential points customers expect before making a purchase. If you also need Privacy Policy, Terms & Conditions, or Shipping Policy pages, I can prepare those in the same professional style.